I have been told that it will take a week for me to get the final determination from Southwest on this situation. This is my worst fear about this incident. What concerns me the most is all the negative feedback I see from people who have had similar incidents with having point stolen and that Southwest does not return points that are stolen. It seems like this thief bought a credit card with my points. They seemed to have booked the room through Expedia and I called Expedia and they cannot track anything about the reservation without a reservation number or email associated with the reservation. I ended up calling the hotel and I have the name of the person who booked the hotel as well as their check in date of August 11. In looking at the details under 'Order Status' it shows that an individual named Moses Ahmufele booked a hotel room for 4 nights at the Aloft London Excel hotel. When I looked at my rewards statement, it just shows "Category - Credit Card" and a subtraction of 217,841 points. To verify this activity or view details, log in to your account via ®." So I log on to 'verify' this activity, and there is no place to 'verify' at all. Today, I received an email that said " our Rapid Rewards® account reflects that 217,841 points from your balance were used on to redeem for a reward. Please share with me if you have had anything similar. I'm sharing my experience and will follow up with responses from Southwest as well as anything else that occurs. I am a new member of the Stolen Rewards Points Club (And A-List member for years).
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